Privacy Policy

Last Updated: 05/11/2025

At Flourish Food Co., we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, make a purchase, or contact us. By using our site, you agree to the practices described below.

1. Information We Collect, Use & Share

When you visit our website, make a purchase, or contact us, we may collect personal details such as your name, email address, phone number, shipping address, and payment details.
We also collect limited browsing data (like cookies or analytics) to help us improve our website and your shopping experience.

We use this information to:

• Process and deliver your orders.
• Provide customer support and respond to enquiries.
• Send order updates or newsletters (if you’ve subscribed).
• Improve our website, products, and customer experience.

We may share your information only when necessary, such as to:

• Fulfil your order (e.g., couriers, payment processors, or delivery services).
• Comply with Australian law or regulatory requirements.
• Protect our legal rights or prevent fraud.

Any third parties we use are given only the minimum information required to perform their service, and they are required to handle your data responsibly.

We will never sell, rent, or trade your personal information to any third party. Your details are used solely for the purposes listed above and handled in accordance with Australian privacy laws.

2. Payment Security

All payments made through our website are processed securely by trusted third-party providers such as Square, Stripe, or other reputable payment gateways.
We do not have access to or store your full payment information.

Our website is protected by SSL encryption, ensuring that your personal and payment data are transmitted securely.

3. Cookies & Website Analytics

Our website may use cookies to enhance your browsing experience.
Cookies are small files stored on your device that help remember your preferences and collect anonymous data about how visitors use our site.

You can disable cookies in your browser settings, but doing so may affect certain features or functions of the website.

4. Marketing & Communications

If you choose to subscribe to our mailing list, we may send you updates about new products, promotions, or upcoming market events.
You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

5. Data Storage & Protection

We take all reasonable steps to keep your personal information safe and secure.
Your information is stored on password-protected systems, accessible only to authorised personnel.

While we take these precautions, please note that no online system is completely secure. By using our website, you acknowledge and accept this minimal risk.

6. Access, Corrections & Deletion

You can request to access, update, or delete your personal information at any time by contacting us at info@flourishfoodco.com
We will respond promptly and in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

7. Links to Other Websites

Our website may include links to external sites for your convenience.
Please note that we are not responsible for the privacy practices or content of those third-party websites.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance.
All updates will be posted on this page with a new “Last Updated” date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
📧info@flourishfoodco.com
📍Bowen, Queensland, Australia